Only products purchased on the www.ayamaliving.com website can be returned to Ayama for a refund or exchange. Products purchased from a speciality retailer or elsewhere must be returned to their original place of purchase.<\/p>\n
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we regret we cannot offer you a refund or return.<\/p>\n
In all\u00a0cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for Ayama to process any refund or exchange. Please email hello@ayamaliving.com in advance of your intention to return or exchange a Product, so that we can assist you with your transaction.<\/p>\n
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.<\/p>\n
Late or missing refunds<\/b><\/p>\n
If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n
Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n
Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n
If you\u2019ve done all of this and you still have not received your refund yet, please contact us at hello@ayamaliving.com<\/p>\n
Sale items<\/b><\/p>\n
Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n
If you need to exchange it for the same item, send us an email at hello@ayamaliving.com and we will let you know where to send the Product.<\/p>\n
You will be responsible for paying for your own shipping costs for returning your item and for the dispatch of the new item(s). Shipping costs are non-refundable.<\/p>\n
Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n
Should a Product be damaged while it is being shipped to you, Ayama. will provide you with a full refund or exchange subject to receiving photo evidence whiting 48 hours. Return postage will be refunded in the case of damaged, defective or incorrectly sent Products and a refund will be issued through the method of payment.<\/p>\n
If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n
If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n
Please email us at hello@ayamaliving.com and we will let you you know where to return your Product.<\/p>\n
Please retain your postal receipt until you are certain your parcel has been safely received by Ayama. We may need to see this if we fail to receive your package.<\/p>\n
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n